Terms and Conditions

These Terms and Conditions (“Agreement”) constitute a legally binding agreement between you and Caesars Windsor Online Casino (“Caesars Windsor,” “we,” “us,” or “our”). Please read these Terms and Conditions carefully before registering or using our services.

General Provisions

Acceptance of Terms

By registering an account, accessing, or using Caesars Windsor Online Casino services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional terms referenced herein.

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.

Definitions

“Account” refers to a player’s registered profile on the Caesars Windsor Online Casino platform.

“Services” refers to all games, features, content, and functions offered through the Caesars Windsor Online Casino website and mobile platforms.

“Bonus” refers to any promotional offer, free bet, free spin, or other incentive offered by Caesars Windsor.

“Intellectual Property” includes all copyrights, trademarks, trade names, logos, software, and other proprietary rights related to Caesars Windsor.

Eligibility and Account Registration

Age and Location Requirements

You must be at least 19 years of age to open an account, deposit funds, and participate in any gaming activities offered by Caesars Windsor Online Casino.

You must be physically located within the province of Ontario, Canada, while playing on our platform. We employ geolocation technology to verify your location.

Account Registration Process

To register an account, you must provide accurate, complete, and up-to-date personal information, including but not limited to:

Full legal name
Date of birth
Current residential address
Valid email address
Phone number
Last four digits of your Social Insurance Number (for tax purposes)

You must create a unique username and secure password. You are responsible for maintaining the confidentiality of your login credentials.

Account Verification

We are legally required to verify your identity. You must provide valid identification documents upon request, which may include:

Government-issued photo ID (passport, driver’s license)
Proof of address (utility bill, bank statement dated within the last 3 months)
Proof of payment method ownership

Failure to complete verification may result in account restrictions, including inability to withdraw funds.

Account Limitations

Each individual is permitted only one account. Multiple accounts held by the same person will be considered a breach of these Terms and Conditions.

You may not allow any third party to use your account under any circumstances. Account sharing is strictly prohibited.

Caesars Windsor reserves the right to close or suspend accounts at our discretion if we suspect fraudulent activity, terms violations, or to comply with legal obligations.

Financial Terms

Deposits

All deposits must be made using payment methods registered in your name. Third-party payments are not accepted.

Minimum deposit amount: $10.00 CAD
Maximum deposit limits vary by payment method and account status.

We do not charge fees for deposits, though your payment provider may impose their own fees.

Funds deposited must be used for gameplay purposes. Depositing solely for the purpose of money transfer or laundering is prohibited.

Withdrawals

Withdrawal requests are subject to review and may require additional verification.

Minimum withdrawal amount: $10.00 CAD
Maximum withdrawal limits:

$10,000 per week for standard accounts
Higher limits available for VIP tier members

Withdrawals will primarily be processed back to the original deposit method when possible, in accordance with anti-money laundering regulations.

Processing times vary by withdrawal method:

E-wallets: 24-48 hours after approval
Bank transfers: 3-5 business days after approval
Credit/debit cards: 3-5 business days after approval
Check by mail: 7-14 business days after approval

We reserve the right to divide large payouts into installments.

Account Currency

All accounts operate in Canadian Dollars (CAD). Any transactions in other currencies will be converted at the prevailing exchange rate, and you may incur currency conversion fees from your financial institution.

Dormant Accounts

Accounts with no login activity for 12 consecutive months will be classified as dormant.

Dormant accounts may incur a monthly administrative fee of $5.00 CAD, deducted from the account balance.

If a dormant account balance reaches zero, the account may be closed.

Bonus Terms and Conditions

General Bonus Rules

All bonuses are subject to specific terms and conditions in addition to these general rules.

Bonuses are intended for recreational players only. We reserve the right to restrict eligibility based on gameplay patterns.

Unless specifically stated otherwise, players may only have one active bonus at any time.

Bonus funds will be used before cash funds in your wagering.

Wagering Requirements

All bonuses are subject to wagering requirements before any winnings can be withdrawn.

Standard wagering requirement is 30x the bonus amount unless otherwise specified.

Different games contribute differently toward wagering requirements:

Slots: 100%
Table Games: 20%
Video Poker: 10%
Live Dealer Games: 10%
Sports Betting: 0%

Attempting to withdraw funds before meeting wagering requirements will result in forfeiture of the bonus and associated winnings.

Bonus Expiration

Unless otherwise specified, bonuses expire 30 days after issuance.

Wagering requirements must be completed within the specified timeframe.

Bonus Abuse and Irregular Play

The following activities constitute bonus abuse:

Using multiple accounts to claim bonuses
Coordinated betting with other players
Placing large bets and reducing them after bonus requirements are met
Making zero-risk bets or hedging bets
Using strategies specifically designed to maximize bonus clearing

Caesars Windsor reserves the right to void bonuses and associated winnings if we detect bonus abuse or irregular play patterns.

Gameplay Rules

General Game Rules

Each game has specific rules available within the game information section. It is your responsibility to familiarize yourself with these rules before playing.

All games operate using a certified Random Number Generator (RNG) to ensure fair outcomes.

The maximum win limit per spin/hand/round is determined by each individual game.

In case of game malfunction, all affected bets will be void and stakes returned to players.

Game Availability

Caesars Windsor reserves the right to add, remove, or temporarily disable any game without prior notice.

Scheduled maintenance will be announced in advance when possible.

Game History

Your complete game history is available in your account for at least 90 days.

We recommend reviewing your game history regularly and reporting any discrepancies within 14 days of the transaction.

Responsible Gaming

Self-Limitation Tools

Caesars Windsor provides several responsible gaming tools:

Deposit limits (daily, weekly, monthly)
Session time limits
Reality checks (timed reminders during gameplay)
Temporary timeout periods (24 hours, 7 days, 30 days)
Self-exclusion (6 months, 1 year, 5 years, or permanent)

Once set, lowering limits or shortening exclusion periods requires a 24-hour cooling-off period before taking effect.

Underage Gaming Prevention

We employ strict age verification procedures to prevent underage individuals from accessing our services.

If we discover that a player is under 19 years of age, the account will be immediately suspended, all deposits returned, and all winnings voided.

Problem Gambling Resources

If you believe you may have a gambling problem, we encourage you to use the following resources:

ConnexOntario: 1-866-531-2600
Responsible Gambling Council: www.responsiblegambling.org
Gamblers Anonymous: www.gamblersanonymous.org

Privacy and Security

Data Collection and Usage

We collect and process your personal information in accordance with our Privacy Policy.

Your data may be used for:

Account management
Payment processing
Legal and regulatory compliance
Security and fraud prevention
Marketing communications (with consent)

Security Measures

We employ industry-standard SSL encryption to protect data transmissions.

You must notify us immediately if you suspect unauthorized access to your account.

You are responsible for ensuring that your login credentials remain confidential.

Intellectual Property

All content, including but not limited to games, software, graphics, images, text, and layouts on the Caesars Windsor Online Casino platform is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, transmit, or use any content from our platform without our explicit written permission.

The Caesars Windsor name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Caesars Entertainment, Inc. or its affiliates.

Dispute Resolution

Complaint Procedure

If you have a complaint regarding our services, please contact our Customer Support team first.

If your complaint cannot be resolved by Customer Support, you may escalate it by sending a written complaint to [email protected].

We aim to resolve all complaints within 14 business days.

Applicable Law

These Terms and Conditions are governed by the laws of Ontario, Canada, without regard to conflict of law principles.

Any disputes arising from or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

Limitation of Liability

Caesars Windsor and its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

Use or inability to use our services
Unauthorized access to your account
Technical failures or interruptions
Errors in content or omissions

Our maximum liability to you under any circumstance is limited to the amount in your account balance at the time of the claim.

Final Provisions

Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms and Conditions will not be considered a waiver of such right or provision.

Contact Information

For questions regarding these Terms and Conditions, please contact:

Caesars Windsor Online Casino
377 Riverside Drive East
Windsor, Ontario, Canada
N9A 7H7

Email: [email protected]
Phone: 1-800-991-7777

By registering an account with Caesars Windsor Online Casino, you confirm that you have read, understood, and agree to these Terms and Conditions.