Access Solutions

Connection Troubleshooting

Common Access Issues

If you experience difficulty accessing our site, try these steps:

1. Clear your browser cache and cookies
2. Update your browser to the latest version
3. Disable browser extensions that might interfere with site functionality
4. Try accessing the site using a different browser
5. Restart your router to refresh your network connection

DNS Configuration

Some network configurations may prevent proper connection. Consider changing your DNS settings:

• Google DNS: 8.8.8.8 and 8.8.4.4
• Cloudflare DNS: 1.1.1.1 and 1.0.0.1

Instructions for changing DNS settings vary by operating system. Consult your device documentation for specific guidance.

Alternative Access Methods

Mirror Sites

Caesars Windsor maintains several official mirror domains to ensure reliable access:

• caesarswindsorcanada.com

All mirror sites are encrypted with SSL security and maintain the same account system as our main site.

Mobile Applications

Our dedicated mobile applications for iOS and Android offer an alternative method to access our services:

• Download directly from the App Store or Google Play
• Applications function independently of browser-based restrictions
• Access requires location services to be enabled to comply with Ontario regulations

Important Notes on VPN Usage

Regulatory Requirements

Caesars Windsor operates under strict regulations from the Alcohol and Gaming Commission of Ontario (AGCO) that require:

• Players must be physically located within Ontario
• Our platform uses geolocation technology to verify player location
• VPN, proxy services, and other location-masking technologies violate our Terms of Service

Please note that attempting to access our services while physically located outside Ontario via VPN or similar technology is prohibited and may result in account suspension and fund seizure.

For assistance with legitimate access issues, please contact our customer support team at [email protected] or call 1-800-991-7777.