Privacy Policy

This Privacy Policy describes how Caesars Windsor Online Casino (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you use our website, mobile applications, and services.

1. Information We Collect

1.1 Personal Information

We collect the following categories of personal information:

Account Information:

• Full name
• Date of birth
• Contact information (email address, phone number, residential address)
• Government-issued identification details
• Last four digits of Social Insurance Number (for tax purposes)
• Username and password

Financial Information:

• Payment method details
• Transaction history
• Deposit and withdrawal records
• Banking information

Gameplay Information:

• Betting patterns and preferences
• Gaming history
• Session times and durations
• Wagering amounts

Technical Information:

• IP address
• Device identifiers
• Browser type and version
• Operating system
• Cookies and similar technologies
• Geolocation data

1.2 Collection Methods

We collect personal information through:

• Account registration and verification
• Deposit and withdrawal transactions
• Website and application usage
• Customer support interactions
• Cookies and tracking technologies
• Third-party service providers

2. Use of Information

2.1 Legal Bases for Processing

We process your personal information based on the following legal grounds:

• Performance of our contract with you
• Compliance with legal obligations
• Legitimate business interests
• Your consent, where applicable

2.2 Purposes of Processing

We use your personal information for the following purposes:

Account Management:

• Creating and maintaining your account
• Verifying your identity and age
• Processing deposits and withdrawals
• Providing customer support

Regulatory Compliance:

• Preventing fraud and money laundering
• Complying with gaming regulations
• Fulfilling tax reporting requirements
• Ensuring responsible gambling practices

Service Improvement:

• Analyzing usage patterns
• Developing new features
• Troubleshooting technical issues
• Improving user experience

Communications:

• Sending service announcements
• Providing transaction confirmations
• Responding to inquiries
• Marketing communications (with consent)

3. Information Sharing

3.1 Third-Party Recipients

We may share your personal information with the following categories of recipients:

Service Providers:

• Payment processors
• Identity verification services
• Cloud hosting providers
• Customer support systems
• Analytics providers

Regulatory Authorities:

• Alcohol and Gaming Commission of Ontario
• iGaming Ontario
• Financial intelligence units
• Tax authorities

Corporate Affiliates:

• Caesars Entertainment, Inc. and its subsidiaries
• Corporate partners within the Caesars Rewards network

Other Third Parties:

• In response to legal process
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or acquisition

3.2 Cross-Border Transfers

Your personal information may be transferred to, stored, and processed in countries outside of Canada, including the United States, where our parent company operates.

We implement appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, regardless of location.

4. Data Security

4.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

• Industry-standard encryption for data transmission
• Secure storage systems
• Access controls and authentication requirements
• Regular security assessments
• Employee training on data protection

4.2 Data Breach Procedures

In the event of a data breach that compromises your personal information, we will:

• Investigate the incident promptly
• Take measures to mitigate potential harm
• Notify affected individuals as required by law
• Report to relevant regulatory authorities
• Implement corrective actions to prevent future occurrences

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Specific retention periods include:

• Account information: Duration of account plus 5 years
• Transaction records: 7 years (tax requirements)
• Gameplay data: 2 years
• Communication records: 3 years

When your information is no longer needed, we will securely delete or anonymize it.

6. Your Privacy Rights

6.1 Access and Control

You have the following rights regarding your personal information:

• Access your personal information
• Correct inaccurate information
• Request deletion (subject to legal obligations)
• Restrict or object to processing
• Data portability
• Withdraw consent for marketing communications

6.2 Exercising Your Rights

To exercise your privacy rights, you may:

• Use the privacy settings in your account
• Contact our Privacy Officer at [email protected]
• Call customer support at 1-800-991-7777

We will respond to your request within 30 days. We may require additional information to verify your identity before processing your request.

7. Cookies and Tracking Technologies

7.1 Types of Cookies

We use the following types of cookies and similar technologies:

• Essential cookies: Required for site functionality
• Analytical cookies: Help us understand how users interact with our services
• Functional cookies: Remember your preferences
• Targeting cookies: Track browsing habits for marketing purposes

7.2 Cookie Management

You can manage cookies through:

• Our cookie consent banner
• Your browser settings
• Device preferences

Note that disabling certain cookies may impact your ability to use some features of our services.

8. Children’s Privacy

Our services are not directed to individuals under the age of 19. We do not knowingly collect personal information from individuals under 19. If we become aware that we have inadvertently collected personal information from a person under 19, we will delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification
• Displaying a notice when you next log in

The date at the top of this policy indicates when it was last updated.

10. Contact Information

If you have questions or concerns about our privacy practices, please contact:

Privacy Officer
Caesars Windsor Online Casino
377 Riverside Drive East
Windsor, Ontario, Canada
N9A 7H7

Email: [email protected]
Phone: 1-800-991-7777

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario.